Terms and Conditions
Firefly Cottage Retreat – Terms & Conditions(Lower Mill Estate, Cotswolds)DefinitionsIn these Terms and Conditions:
“Adult” means any person aged 16 years or over
“We”, “Us”, “Our” means Firefly Cottage Retreat“You”,
“Guest” means the person making the booking
“Property” means Firefly Cottage Retreat“Estate” means Lower Mill Estate, Cotswolds1. Bookings
1.1 Full payment is required at the time of booking to secure your reservation. A booking confirmation will be issued by email. If this is not received within 24 hours, please contact us.
1.2 By making a booking, you confirm that you and all members of your party agree to these Terms & Conditions and to comply with Lower Mill Estate rules and regulations.
1.3 Failure to comply with these Terms, or with Estate rules, may result in immediate termination of your stay without refund or compensation.
1.4 Prices may change at any time; however, the price confirmed at booking will not change unless the booking is amended.
1.5 The Property is for holiday accommodation only and must not be used for business purposes, events, filming, parties, or gatherings without prior written consent.
1.6 Firefly Cottage Retreat is designed as a peaceful couples’ retreat. Hen, stag, party, or similar group bookings are not permitted.
2. Cancellation Policy
2.1 Cancellations must be made in writing by the lead guest.
2.2 Refunds will be processed to the original payment method.
2.3 Cancellation terms (unless otherwise stated at booking):
30 days or more before arrival:
100% refund
14–29 days before arrival: 50% refund
Less than 14 days: No refund
3. Amendments
3.1 Date changes are subject to availability and may incur an administration fee.
3.2 Any price difference between the original and amended booking must be paid by the guest.
4. Occupancy & Guest Responsibilities
4.1 The maximum occupancy of Firefly Cottage Retreat must not be exceeded at any time. This includes infants.
4.2 At least one responsible adult aged 21 or over must be present throughout the stay.
4.3 Guests are responsible for the behaviour and supervision of all members of their party.
4.4 Guests must respect the quiet, residential nature of Lower Mill Estate at all times.
5. Check-in & Departure
Check-in: From 4:00pmCheck-out: By 10:00am
5.1 Late check-out may incur an additional charge.
5.2 Any damage, breakages, or cleanliness issues must be reported immediately upon arrival.
5.3 This booking does not create a tenancy or give exclusive possession beyond the booked period.
6. Estate Rules & Behaviour
6.1 Guests must comply with all Lower Mill Estate rules, including those relating to:Use of lakes and waterwaysWildlife protectionNoise levelsParkingUse of communal facilities
6.2 Quiet enjoyment is essential. Excessive noise, music, or disturbance may result in termination of your stay.
6.3 No dangerous, illegal, offensive, or disruptive behaviour is permitted.
7. Lakes, Water & Wildlife (Very Important)
7.1 Lower Mill Estate is a natural conservation environment. Wildlife must not be disturbed, fed, or interfered with.
7.2 Swimming, paddleboarding, kayaking, or use of lakes is entirely at your own risk and only permitted in accordance with Estate rules and designated areas.
7.3 Children must be supervised at all times near water.
7.4 Firefly Cottage Retreat accepts no liability for accidents or injuries arising from lake or water use.
8. Fire Safety & Open Flames
8.1 Candles, fire pits, fireworks, sky lanterns, and open flames are strictly prohibited.
8.2 Barbecues are only permitted where expressly allowed by Estate rules and must never be left unattended.
9. No Smoking
9.1 Firefly Cottage Retreat is a strictly non-smoking property.
9.2 Smoking or vaping inside the Property may result in termination of the stay and/or an additional cleaning charge.
10. Pets(Adjust if you later decide to be dog-friendly)
10.1 Pets are only permitted with prior written approval.
10.2 Approved pets must be kept under control at all times and must not be left unattended.
10.3 Pets are not permitted on furniture or beds.
10.4 Any damage or additional cleaning required due to pets will be charged to the lead guest.
11. Parking & Vehicles
11.1 Parking is available in accordance with Lower Mill Estate parking rules.
11.2 Vehicles are parked at the owner’s risk. We accept no responsibility for loss or damage.
12. Facilities & Amenities
12.1 Access to Estate facilities (including spa, swimming pools, and wellness areas) is subject to:Estate rulesAvailabilityAny applicable booking systems or fees
12.2 Wi-Fi is provided but is not guaranteed and shall not form part of the contract.
13. Linen & Towels
13.1 Bed linen and towels are provided.
13.2 Towels must not be removed from the Property or used for lake or outdoor activities.
14. Security & Valuables
14.1 Guests are responsible for securing the Property and their belongings.
14.2 Firefly Cottage Retreat accepts no liability for loss or damage unless caused by our negligence.
15. Lost Property
15.1 Items left behind will be held for up to 28 days. Collection or postage costs are the guest’s responsibility.
16. Unforeseen Circumstances
16.1 In circumstances beyond our control (including extreme weather, estate closures, or government restrictions), we reserve the right to cancel or reschedule bookings.
17. Complaints
17.1 Any issues must be raised during your stay to allow us the opportunity to resolve them.
17.2 Complaints raised after departure must be submitted within 14 days.
18. Termination
18.1 We reserve the right to terminate a booking without refund if guest conduct:Breaches these TermsBreaches Estate rulesRisks safety, property, or enjoyment of others
19. Privacy & Data Protection
19.1 Personal data is processed in accordance with UK GDPR and our Privacy Policy.
20. Governing Law
20.1 These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.